Everything You Need to Know
Materials, care, shipping, returns & in-store experiences.
How do I take care of my jewelry?
To help preserve the beauty of your jewelry, avoid prolonged contact with perfumes, lotions, hairspray, chlorine, salt water, and harsh chemicals. Store each piece separately in a dry jewelry pouch or box and clean gently with a soft cloth. Care instructions may vary depending on the material, so please review the Materials & Care information provided on each individual product page.
What materials are your jewelry pieces made of?
Our jewelry is thoughtfully crafted using a variety of materials, including stainless steel, 18K gold-plated metals, 14K gold filled, natural stones, freshwater pearls, acrylic, glass, resin, and other mixed materials.
Because each design is unique, materials may vary from piece to piece. For exact details, please refer to the Materials & Care section on each individual product page.
Is your jewelry hypoallergenic?
Many of our jewelry pieces are designed with comfort in mind and may be nickel-free or hypoallergenic when specified in the individual product description.
Because materials vary by design, we recommend reviewing the Materials & Care section on each product page for specific information. If you have sensitive skin or known metal allergies, please contact us before purchasing and we’ll be happy to help you choose the best option.
What is your return & exchange policy?
Returns and exchanges are handled according to the item purchased and its condition. Jewelry must be unworn, unused, and in its original condition to be considered for a return or exchange.
Personalized, engraved, custom-designed, and other made-to-order pieces may not be eligible for return or exchange. For questions about a specific purchase, please contact us with your order information and our team will be happy to assist you.
Do you offer shipping?
Yes! We currently offer shipping within the United States. Enjoy FREE standard shipping on orders of $75 or more. For orders under $75, available shipping options and rates are calculated at checkout. Estimated delivery times may vary depending on the destination and shipping method selected.
Do you offer Permanent Jewelry?
Yes. We offer Permanent Jewelry in-store at Julie Saldivia Co. Our permanent jewelry experience includes a selection of chains and styles that are custom fitted and professionally welded for a seamless finish. Appointments are recommended, and walk-ins may be accommodated depending on availability.
How does the Charms Bar work?
Our Charms Bar is a personalized jewelry experience where you can choose your jewelry base and select from a variety of charms to create a piece that feels uniquely yours. You can enjoy the experience individually or reserve a private celebration for birthdays, bridal showers, girls’ nights, and other special occasions.
Can I book a private Charms Bar party?
Yes. Private Charms Bar experiences are available for special celebrations and group events. A reservation deposit is required to secure your preferred date, and our team will contact you to confirm the details of your experience.

















