Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@juliesaldivia.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@juliesaldivia.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@juliesaldivia.com.

Return & Warranty Policy – Julie Saldivia Jewelry

At Julie Saldivia Jewelry, we want you to feel empowered and confident with every piece you wear. If for any reason you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

  • You may return eligible items within 30 days of delivery.

  • Items must be unworn, unused, and in their original packaging.

  • Proof of purchase (order number or receipt) is required.

  • For hygiene and safety reasons, earrings are final sale and cannot be returned.

  • Final Sale or Clearance items are not eligible for returns.

30-Day Warranty

We stand by the quality of our handcrafted jewelry. Each piece is covered by a 30-day warranty against manufacturing defects.

  • If your jewelry shows a defect in craftsmanship within 30 days of purchase, we will repair or replace it at no cost.

  • This warranty does not cover normal wear and tear, accidental damage, or improper use.

Return Process

  1. Contact us at [your email address] within 30 days of receiving your order to request a return or warranty claim.

  2. Once approved, you will receive instructions on how and where to send back your item.

  3. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Refunds will be issued to your original payment method within 7–10 business days after we receive and inspect the returned item.

  • Original shipping fees are non-refundable.

Exchanges

  • At this time, we do not offer direct exchanges. If you’d like a different item, please return your product for a refund and place a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [your email address] with photos of the product and packaging. We will make it right.

Questions?

If you have any questions about our Return & Warranty Policy, feel free to contact us at:
📧 Juliesaldivia@gmail.com